Shipping policy
SHIPPING AND DELIVERY POLICY
ABSOLUTE NUTRITION PRIVATE LIMITED Last updated: [26 July 2026]
Overview
Orders are dispatched from our warehouse at Saha, District Ambala, Haryana, within 24–48 hours of order confirmation. Delivery usually takes 4–7 business days from the date of order placement.
Once your order is placed, the estimated shipping and delivery timeline will be available on your order details page. Estimated delivery times are indicative only. There may be unforeseeable delays that are beyond our control, including weather disruption, transport strikes, regional restrictions, public holidays or courier network issues.
We ship only within India. We do not accept orders for delivery to addresses outside India.
Delivery charges
|
Order value |
Shipping charge |
|
₹1,000 and above |
Free |
|
Below ₹1,000 |
₹200 |
Cash on Delivery (COD) is available on eligible pin codes through our logistics partner.
All prices displayed on our website are in Indian Rupees and are inclusive of all applicable taxes. There are no hidden charges such as octroi, entry tax or sales tax. The amount shown at checkout is the final amount payable.
Where we deliver
We deliver to all serviceable pin codes across India through our logistics partner. In the rare event that your pin code is not serviceable by any courier on our network, we will contact you and refund your payment in full.
Delivery to remote locations, union territories and certain restricted areas may take longer than the standard 4–7 business days.
How the delivery process works
- Order confirmation — you receive a confirmation as soon as your order is placed.
- Quality check and packing — your products are inspected to ensure they are in perfect condition, sealed, within shelf life, and correctly labelled before being packed.
- Dispatch — the package is handed over to our logistics partner, Shiprocket, within 24–48 hours of order confirmation, who assign the shipment to a courier network suited to your pin code.
- Delivery — the courier partner delivers to the address you provided. If they are unable to reach your address or find you unavailable, they will attempt to contact you on the phone number provided.
Business days exclude Sundays and public holidays. Orders placed on a Sunday or public holiday are processed on the next business day.
Tracking your order
Once your order has been dispatched, Shiprocket will send you tracking details by email and SMS/WhatsApp on the contact details you provided at checkout. You can use the tracking link or AWB number in that message to follow your shipment in real time.
If you have not received tracking details within 48 hours of placing your order, please write to us at Feedback@absolutenutrition.co.in.
Changing your delivery address
You may request a change of delivery address within 12 hours of placing your order, provided the order has not already been dispatched.
To request a change, email Feedback@absolutenutrition.co.in as soon as possible with your order number. For security reasons, we may ask you to verify a few details about your order before making any change.
Once an order has been dispatched, the delivery address cannot be changed, and we are unable to hold or pause a shipment in transit.
Failed delivery and returned shipments
Our courier partner will make up to two additional delivery attempts if the first attempt is unsuccessful — for example, if you are unavailable, the address is incomplete or incorrect, or you are unreachable on the phone number provided.
If delivery is unsuccessful after all attempts, or if a Cash on Delivery parcel is refused at the door, the shipment is returned to our warehouse (RTO).
- For prepaid orders: once the returned shipment reaches our warehouse and is inspected, we will refund the amount paid after deducting logistics costs of ₹200, which covers the forward and return freight already incurred.
- For Cash on Delivery orders: no payment was collected, so no refund arises. We reserve the right to restrict COD as a payment option on future orders from customers with repeated refusals or failed deliveries.
Refunds are processed to the original payment method within [INSERT NUMBER] business days of the returned shipment being received and inspected.
Please help us avoid this: double-check your address and pin code at checkout, keep your phone reachable on the expected delivery date, and respond to courier calls.
Damaged, missing or incorrect items
We take considerable care in packing supplements so they arrive sealed and intact. Even so, transit damage occasionally occurs.
If your parcel arrives damaged, tampered with, opened, or if any item is missing or incorrect, you must report it to us within 24 hours of delivery.
To raise a claim, email Feedback@absolutenutrition.co.in with:
- Your order number
- A continuous, unedited unboxing video that clearly shows the sealed outer package including the shipping label before it is opened, and continues without interruption through the opening of the parcel and the contents inside
- Photographs of the outer packaging, the shipping label, and the affected product including its batch number and expiry date
An unboxing video is mandatory for all damage, shortage and wrong-item claims. Because supplements are consumable food products, this is the only reliable way for us to verify what condition a parcel was in when it reached you, and to raise a claim with our courier. Claims without a valid unboxing video, or reported after the 24-hour window, may not be accepted.
We strongly recommend that you inspect and film the opening of every parcel you receive from us.
Where a claim is verified, we will send a replacement at no cost to you or issue a full refund, at your option.
Multiple shipments
Orders are normally dispatched from our Ambala warehouse in a single consignment. In some cases — for example large orders, or where one item in your order is temporarily out of stock — your order may be delivered in more than one shipment. Where this happens, any applicable shipping or COD charge is payable only once, on the first package you receive.
Limitation of liability
We use third-party logistics and courier providers to deliver your order. While we select our partners carefully, we do not control their operations.
You agree that ABSOLUTE NUTRITION PRIVATE LIMITED shall not be liable for any indirect or consequential loss arising from a delay in delivery, a failed delivery attempt, or the cancellation of an order, nor for any loss caused by the acts, omissions, negligence or delay of a delivery agent, beyond the remedies expressly set out in this policy and in our Return and Refund Policy.
Nothing in this policy excludes or limits any right or remedy available to you as a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law. Your statutory rights are unaffected.
A note on safety
Please stay alert. We will never call or message you asking for payment through a link, an OTP, a UPI "refund request", or any app that gives remote access to your device. We do not run prize or lucky-draw schemes over phone or SMS.
All official communication comes from Feedback@absolutenutrition.co.in or from Shiprocket tracking notifications relating to an order you have actually placed. If you receive a suspicious message claiming to be from us, please report it to us before acting on it.
Related policies
This Shipping and Delivery Policy should be read together with our Terms of Service, Return and Refund Policy and Privacy Policy.
Contact us
For shipment queries:
ABSOLUTE NUTRITION PRIVATE LIMITED Plot No. 307, Sector-2, HSIIDC Saha Sub Post Office, District Ambala Haryana – 133104, India
Email: Feedback@absolutenutrition.co.in Phone: [INSERT SUPPORT NUMBER] Monday–Saturday, 10:00 AM – 6:00 PM IST